Customer service is at the heart of our operations at Dance Mats UK, and therefore it is our duty to have an open returns policy with our customers.
Once you receive your product, we ask that you give it an inspection before usage so that you are certain that you are happy with your purchase. We ensure optimal quality prior to shipment, and all items sold are packaged extremely safely, however if you believe there is a defect at the time of receival which was not in any way your fault, we urge you to contact us within 48 hours of receival in order to qualify for a return on us. You must also contact us within this period if you believe you did not receive what you ordered.
If you’d like to return an item, you can do so within 30 days of delivery for a refund. Please make sure that:
- The item is unused and in its original packaging
- All accessories are included
Once we receive your return, we’ll process your refund within 7 working days. Please note that original delivery costs aren’t refundable.
If your return is received after 30 days, we may not be able to issue a refund. Return shipping and insurance are your responsibility, and we kindly ask that you keep proof of postage for your records.
All returns need to be send to the following address:
Dance Mats UK
21 Manor Drive
Horspath, Oxford
OX33 1RW
United Kingdom
If you have adjusted or personalised your item in any way that may affect its saleability, or used to the point where it becomes worn, we reserve the right to refuse a full refund. We may offer a partial refund to cover repair or any other costs involved in returning the product to its original quality and condition.
All of our refund and return policies are only valid for products sold directly through us.
Our contact email address is: shop@dancemats.co.uk
Please do not hesitate to contact us if you have any questions, concerns, or would like to apply for or check your validity for a return and/or refund.
